Terms of Delivery

The shop sells products to adult individuals. Product prices include VAT. We reserve the right to change prices and delivery costs.

Ordering

Products are ordered in the online shop by adding them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is processed confidentially. The contact information requested during the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated. When ordering from the online shop, you are required to read and commit to the delivery terms valid at the time.

Payment and payment methods

The payment service is Klarna Checkout, through which the payment options are invoice, installment payment, card payment and online banking payments.

By providing information at the checkout, you accept the terms and conditions of Klarna AB (Klarna AB, Sveavägen 46, 111 34 Stockholm). By clicking the “Buy” button, you accept the general terms and conditions of Luonkos Finland Oy Ltd.

Order and payment confirmation

Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service tilaukset@luonkos.fi immediately. Save your order confirmation in case you would need to contact customer service. When dealing with customer service, always keep any possible order number available. Always check that the contents of the package match the products on the order confirmation.

You can contact our customer service with the following information.

Matters related to orders or invoicing:
Johanna Kuivela,
tilaukset@luonkos.fi

Collaborations, media
Piritta Fors +358 50 303 0694
piritta@luonkos.fi

Product queries:
Jonna Vesterinen +358 45 329 4040
jonna@luonkos.fi
Miia Leino +358 50 375 8029
miia@luonkos.fi

Delivery methods and costs

Shipping costs include postage and packaging. In the shopping cart, we present an estimate of future delivery costs according to the primary delivery method in use. You can see the exact delivery costs after selecting the desired payment and delivery methods for the order. The delivery methods used depend on the contents and total weight of the Shopping Cart. From the delivery methods used at the checkout, you can choose the option that suits you best, in connection with which the exact delivery cost is presented. Pick-up is generally possible directly from our factory store on Fridays (not public holidays) between 12 noon and 5 pm (we try to update any changes in opening hours to the best of our ability).

Delivery Time

Our most common delivery times to Finland vary depending on the order and delivery method. We strive to deliver the products on the fastest possible schedule within 1-3 business days of placing your order. Our products are made by hand and small delays may occur if there are many orders in the queue. Exceptions to delivery time estimates are stated if the shopping cart has out of stock products, and we will also notify you of any delays or changes immediately after ordering.

We are not responsible for delays caused by force majeure or any indirect inconvenience caused by delays. The online store informs about different delivery times on its website.

Return Policy

Right of withdrawal

You have the right to cancel this agreement within 14 days without giving any reason. The cancellation period expires 14 days after receipt of the ordered shipment.

In order to exercise the right of cancellation, you must notify us of your decision to cancel the contract in an unambiguous manner (for example, by letter via mail or email). You can find our contact information at the bottom of the page.

In order to comply with the withdrawal period, it is sufficient that you send your notice of exercising the right of withdrawal before the expiry of the withdrawal period.

Unredeemed package

Non-redemption is not the same thing as a refund or cancellation. For non-redeemed packages for which no separate cancellation notice has been made, we charge a delivery cost of € 5.95.

Problem situations

If the product is lost or damaged during transport or does not otherwise correspond to your order, you must report the defect within 14 days in writing by e-mail or telephone. You can find our contact information at the bottom of the page. If the package is clearly damaged in transit, you must immediately make a complaint to the shipping company of your choice. 

Luonkos – Handmade with Love
Luonkos Finland Oy Ltd
Niittikuja 1
21110 Naantali
Finland
+358 50 540 5679
info@luonkos.fi
2948085-3